BSB40812 Certificate IV in Frontline Management

About us

Macdonald Education is a leading provider of training in Australia. We offer flexible online learning where you study in your own time, at your own pace. All course material is accessible via our website ensuring students receive the most up to date information


Course outcomes and pathways

The Certificate IV in Frontline Management will provide you with the essential skills of supervision, team building, delegating and conflict resolution.

This course is designed for those who are moving into a supervisory role and require the skills to become an effective team leader. This course also melds with those who have existing supervisory skills from on the job experience and who want a formal recognition of those skills.

Completion of this course will enable you to become an effective team leader, a proactive contributor to your business and confident in planning and reaching your goals.

Course Structure - BSB40812 CertificateIV in FrontlineManagement

Total units = 10 units made up of 4 Core units plus 6  elective unitsStudents undertaking the course take approximately 6 to 10 weeks to finish. However, there is no time restriction and you may choose to complete studies in more or less time.

Core units:

  • BSBMGT401A Show leadership in the workplace

  • BSBMGT402A Implement operational plan

  • BSBWHS407A Implement and Monitor WHS policies, procedures and programs to meet legislative requirements

  • BSBWOR402A Promote team effectiveness

List electives (min 3 – max 6 of these):

  • BSBWOR404A Develop work priorities

  • BSBCUS401B Coordinate implementation of customer service strategies

  • BSBRES401A Analyse and Present Research Information

  • BSBWOR401A Establish effective workplace relationships

  • BSBMKG413A Promote products and services

  • BSBCMM401A Make a presentation

  • BSBMGT403A Implement continuous improvement

  • BSBLED401A Develop teams and individuals

  • BSBWOR404B Develop Work Priorities

  • BSBRSK401A Identify risk and apply risk management processes

Alternative Electives (Min 0 -max 3 of these or alternative electives):

  • BSBINN301A Promote innovation in a team enrironment

  • BSBREL402A Build client relationships and business networks

Training and assessment

Course assessment is competency based.  Competency-based assessment is largely activity-based and practical. However, competence also implies that an individual demonstrates an understanding of the knowledge that is the basis of the practical task being carried out.

There are a combination of assessment activities and tasks requiring written responses. Assessment tasks also contain scenarios that require you to demonstrate you can transfer knowledge into workplace situations.

Completed assignments are uploaded onto the website for marking – there is a 2mg upload limit -  or you can email your assignment to us.

Assessment is conducted within approximately 48 hours of submission.

Recognition of prior learning

You may be eligible for recognition of prior learning (RPL).  RPL is the formal recognition that your current knowledge and skills meet the requirements of a given unit of competency. It does not matter how you achieved your current level of knowledge and competence – formal training, on-the-job training, self study, work experience, life experience. What does matter is that you are able to provide evidence that your knowledge and competence meet the requirements of a particular unit of competency (competency standard). When you have provided this evidence and it has been accepted as proving your knowledge and skill in a particular area, you will be given credit for a specific competency without having to engage in further study. For further information, please review the RPL application form located in main menu.

Client support services

If you find you need assistance you are welcome to contact us by email or take advantage of our 24 hour, 7 days a week student phone support. We also provide mentoring service and assistance in the areas of language, literacy and numeracy.

How do I enrol?

  • Create a new account, or log on if you have a username and password
  • Submit payment
  • Complete an enrolment form (located in the main menu)

Need more information?

For further information on the College, programmes offered and College policies, please refer to the ‘Student Handbook’ located in main menu of our website.

Or call us 02 9987 2322.

Course Cost: $2395.00